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Unless you are among the luckiest people in the world, or you are totally free of all relationships in the real world, you have to cope with difficult people in the course of your work.Difficult people are everywhere. Some are habitually late for work. Customers are often rude. Co-workers can

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Q. Right after I accepted my new position, the manager who hired me quit. I now have a boss "Sam" who's a classic bully. He has most of the office terrorized. Every question becomes a confrontation. Last week, he walked into the conference room as I was meeting with a customer and began berating me